Accidents happen on websites. It can happens that due to changes made to the website, it stops working properly or the updating of web application components is not quite as it should and the website reports a whole list of errors. Sometimes important files from the server or e-mails from the mailbox are accidentally deleted.

In any case, it is a good idea to be prepared and have a backup of your services on hand so that you can restore them to the state of the selected day if necessary. At Smarthost, we believe that the copy should be made on the hosting side and the customer should have access to it at any time.

We provide customers with special JetBackup software responsible for creating and restoring backups. Backups are made daily. It is an automatic process that does not require any actions on the part of the client. Each of the copies is available to the customer for 7 days - therefore each customer has 7 different backups that can be restored.

The customer can choose what data he wants to restore from the backup for the day he chooses. Both specific files or entire folders, mailbox or databases can be restored.

Due to the efficiency of the backup system, some files are omitted - archive files are excluded from backups, e.g. .gz, * .jpa, * .log, * .bkup, * .tar. Files and directories that are created dynamically are also skipped, e.g. cache files, logs / *, tmp / *, public_html / cache / *, / var / cache /, / var / sessions etc.

The most important thing is that the customer can perform the data restoration on his own at any time, when he needs it.

The data restoration process has been described step by step in our guide: How to restore a backup copy of your data